This privacy policy explains how GP Direct Online Ltd ("we", "us", "our") collects, uses, and protects personal data of individuals ("you") who access our services through DrNancyAllen.com, including video consultations, bespoke treatment plans, and any other digital platforms used for patient care.
We are a company registered in England & Wales under company number 15261352, operating the clinics listed below and providing services both in person and online.

Clinic Locations
Chester Wellness Centre, Wrexham Road, Chester, CH4 9DE
Skin Logic, Wirral, CH54 3LE

We may occasionally update this policy. If changes are significant, we will notify you so that you can review and accept the updated policy. Your continued use of our services will indicate agreement with any revised terms.

Who We Are
Dr Nancy Allen is a UK-based menopause specialist offering evidence-based, personalised care to women experiencing perimenopause and menopause symptoms. Services are delivered via secure online consultations and at our physical clinic locations.
We are committed to protecting your personal information and ensuring transparency about how it is used.

Contact Details
Company Name: GP Direct Online Ltd
Registered Company Number: 15261352
Data Protection Officer: Dr Nancy Allen
Email: hello@drnancyallen.co.uk 
Telephone: 0330 133 9022
Website: www.DrNancyAllen.com
 

What Personal Data We Collect

We may collect and process the following types of personal information:

Personal Information

• Name, date of birth, contact details (email, phone)

• Address

• Identification photo (used for video consultation verification)

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You are responsible for ensuring all personal data provided is accurate and up to date.

Health & Medical Information

• Symptoms, diagnoses, treatments, medications

• Medical history, clinical notes, lab results

• Communications and data submitted through our digital services

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We only use this information for your direct care and service delivery.

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How Your Data is Used

We use your personal data to:

• Deliver the services you have requested

• Communicate regarding your appointments, test results, and care plans

• Maintain accurate medical records

• Send updates or newsletters if you have opted in (you can unsubscribe at any time)

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Other lawful purposes may include:

• Compliance with legal or regulatory obligations

• Internal audits, quality monitoring, or anonymised research

• Fraud detection and prevention

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Where consent is required, we will explain this clearly and give you the opportunity to opt in.

 

Sources of Your Data

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We primarily collect your information directly from you. However, we may also receive information from:

• GPs, hospitals, or other healthcare professionals

• Diagnostic labs (e.g., blood test or scan providers)

• We will inform you when data is collected from other sources.

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Sharing Your Data

• We may share your data where necessary:

• With healthcare providers (e.g., NHS services, ambulance teams) for continuity of care

• With trusted third-party providers, but only with your consent

• We do not sell, rent, or trade your data with third parties.

 

Payments & Financial Data

• Payments made via our website are securely processed by third-party providers such as Stripe. We do not store or retain your card or payment details.

 

Data Storage and Security

• We take data protection seriously. Your information is:

• Stored on secure servers with industry-standard SSL encryption and firewalls

• Backed up regularly and stored in compliance with NHS Digital’s Records Management Code of Practice (2016)

• Only accessible by authorised personnel

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Website Usage & Cookies

• Our website may collect certain technical data:

• IP address, browser type, pages visited, time on site

• Cookies may be used to enhance your browsing experience. You can disable cookies via your browser settings. Some site features may not function optimally if cookies are disabled.

• We may also use Google Analytics to understand website usage. Wherever possible, data is anonymised.

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Newsletters & Marketing

• If you subscribe to our newsletter, we may send content such as:

• Health updates, tips, and service news

• Information about our services

• We use tracking pixels in emails to understand engagement. You can unsubscribe at any time by clicking the link in any email or contacting us directly.

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Third-Party Links

• Our website may contain links to external websites. We are not responsible for the content or privacy practices of these sites. Please check their privacy policies before sharing any personal data.

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​Your Data Protection Rights

• Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Withdraw consent at any time

• Access the data we hold about you

• Request correction or deletion (subject to medical record retention requirements)

• Restrict or object to data processing

• Receive your data in a portable format (data portability)

• You may also lodge a complaint with the UK Information Commissioner’s Office (ICO):

• Information Commissioner’s Office
  Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  Telephone: 0303 123 1113
  Website: https://ico.org.uk

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Feedback & Complaints

• We welcome feedback about your experience. If you have a complaint or concern about our data practices, please contact:

• Email: hello@drnancyallen.co.uk
  Telephone: 0330 133 9022